Privacy policy
This Privacy Policy explains how The Truck Monster (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, make a purchase, or contact us.
We are the data controller for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or placing an order, you agree to the practices described in this policy.
1. Personal Information We Collect
We collect information in the following categories:
Contact Information
Name, address, email address, phone number.
Order & Payment Information
Products purchased, order details, delivery information.
Payment card details are processed securely by Shopify Payments or other payment processors — we do not store or see full card numbers.
Account Information
Username, password, preferences (if you create an account).
Communications
Messages you send us, including email or WhatsApp communication.
Device & Usage Information
IP address, browser type, device information, pages viewed, time spent on the site.
Collected automatically via cookies, tags and similar technologies.
2. How We Collect Personal Information
We collect information:
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directly from you when you place an order, create an account, or contact us
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automatically via cookies and analytics when you browse the site
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from Shopify, who hosts our website and processes store data
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from service providers (e.g., payment processors, shipping partners)
3. How We Use Your Personal Information
We use your information to:
Provide and deliver our services
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process payments
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fulfil and deliver your orders
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manage your account
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handle returns and customer service
Improve and personalise your experience
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remember items in your cart
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show relevant products
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improve website performance
Marketing (with your consent where required)
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send email updates or promotions
You can unsubscribe at any time.
Security and Fraud Prevention
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prevent unauthorised transactions
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protect our website and users
Legal and Compliance
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comply with UK law
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respond to lawful requests from authorities
We do not sell your personal data.
4. How We Share Personal Information
We may share information with:
Shopify
Our store platform. They process data to operate and improve the service.
You can read their policy here: https://www.shopify.com/uk/legal/privacy
Service Providers
Such as:
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payment processors (Shopify Payments, PayPal, etc.)
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couriers (Evri, Royal Mail, etc.)
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IT service providers
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email & marketing services
Legal requirements
If required by law, regulation or court order.
We do not share your information with third parties for unrelated marketing purposes.
5. Cookies and Analytics
We use cookies and similar technologies to:
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keep your shopping cart active
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improve website performance
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understand how visitors use our site
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show relevant products
You can manage cookies in your browser settings.
6. International Transfers
Shopify processes some personal data in Canada, the United States and other countries.
Transfers are protected by:
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UK-approved Standard Contractual Clauses, or
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Adequacy decisions where applicable.
7. How Long We Keep Your Information
We keep your data only for as long as necessary to:
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provide our services
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comply with legal requirements
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resolve disputes
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maintain tax and accounting records
You may request deletion at any time unless we must retain data for legal reasons.
8. Your Rights Under UK GDPR
You have the following rights:
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Right of access – to see the personal data we hold about you
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Right to rectification – to correct inaccurate data
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Right to erasure – to request deletion of your data
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Right to restrict processing
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Right to object to certain uses
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Right to data portability
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Right to withdraw consent (e.g., for marketing)
To exercise any of these rights, email: info@thetruckmonster.co.uk
We may need to verify your identity before fulfilling your request.
9. Complaints
If you have concerns about how your data is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):
10. Children’s Data
Our website is not intended for children, and we do not knowingly collect data relating to anyone under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.