Shipping Policy - The Truck Monster
Shipping Policy
1. Where We Ship
We currently ship within the United Kingdom only.
We do not offer international delivery at this time.
2. Processing Times
Orders placed before 12pm (midday) are usually dispatched the same working day.
Orders placed after 12pm, or on weekends/bank holidays, are dispatched on the next working day.
During busy periods, dispatch may take an extra day, but we always work as quickly as possible.
3. Delivery Services
We mainly use:
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Evri (2–3 day service)
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Royal Mail (Tracked 48)
If you have local issues with a specific courier, please contact us before ordering and we will try to accommodate an alternative.
4. Delivery Times
Typical delivery times:
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Evri Standard: 2–3 working days
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Royal Mail Tracked 48: 2–3 working days
These are estimates, not guarantees.
Delays may occur due to courier workload, weather, or other factors outside our control.
5. Delivery Charges
Delivery costs (if applicable) are shown at checkout.
All orders include free UK delivery using one of the above services.
Any optional upgrades (for example, express delivery) will be clearly shown at checkout – we do not add hidden fees.”
Because The Truck Monster is not VAT registered, any delivery charges include VAT at 0%.
6. Tracking
Most orders include tracking.
Tracking information will be emailed to you once your order has been dispatched.
7. Delivery Address Requirements
Please ensure your delivery address is complete and accurate.
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address, redelivery charges may apply.
8. Lost, Damaged or Missing Parcels
Under UK consumer law, risk remains with us until the parcel is delivered to you.
If your parcel is:
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lost in transit
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damaged before delivery
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delivered to the wrong address by the courier
we will replace the order or issue a full refund.
Please contact us at info@thetruckmonster.co.uk with your order number.
9. Failed Delivery Attempts
If a courier attempts delivery and no one is available:
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they may leave it in a safe place
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they may leave a card with collection instructions
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they may attempt redelivery
If a parcel is returned to us after repeated failed attempts, we may need to charge a redelivery fee.
10. Contact Us
For any delivery questions, please contact: