Terms and Conditions
1. Overview
Welcome to The Truck Monster. Throughout these Terms, “we”, “us” and “our” refer to The Truck Monster.
By visiting our website or placing an order, you agree to these Terms and to our Privacy Policy.
If you do not agree, please stop using the site.
2. Eligibility and Your Account
To use our website, you must be 18 or have permission from a parent or guardian.
You are responsible for keeping your account details secure and making sure the information you provide is accurate and up to date.
3. Our Products
We aim to ensure product descriptions, images and specifications are accurate.
However, colours and appearance may vary depending on your device.
Products may change or be discontinued at any time.
Your statutory rights apply if an item is faulty, mis-described or not fit for purpose.
4. Prices
We are not VAT registered, so all prices:
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include VAT at 0%
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do not include any VAT addition at checkout
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represent the final price (plus shipping where applicable)
Prices may change at any time before you place an order.
5. Ordering With Us
When you place an order, you make an offer to buy.
Your order is only accepted when we send a confirmation email.
We may decline or cancel an order if:
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the item is unavailable
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there is an error in pricing or listing
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your payment cannot be processed
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fraud is suspected
If we cancel an order after payment, we will refund you in full.
6. Payment
By submitting payment, you confirm that:
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you are authorised to use the chosen payment method
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all information is accurate
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sufficient funds are available
We accept the payment methods displayed at checkout.
7. Shipping and Delivery (UK Only)
We deliver to UK addresses only.
Delivery times shown at checkout are estimates.
We always aim to dispatch promptly.
Risk and ownership
In line with the Consumer Rights Act 2015:
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risk remains with us until the goods are delivered to you or someone you nominate.
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If the parcel is lost or damaged before delivery, we will replace or refund it.
8. Your Right to Cancel (UK Consumer Contracts Regulations 2013)
If you are a UK consumer, you may cancel your order within 14 days of receiving your goods, for any reason.
You then have another 14 days to return the goods.
Refunds include:
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the item price
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standard delivery costs (if you paid for delivery)
You must pay return postage unless the item is faulty or mis-described.
Full instructions are set out in our Refund Policy.
9. Faulty or Mis-described Goods
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund if goods:
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are faulty
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are not as described
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are not of satisfactory quality
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are not fit for purpose
Please contact info@thetruckmonster.co.uk for support.
10. Intellectual Property
All content on this website, including images, branding, design, text and graphics, belongs to The Truck Monster or our licensors.
You may not copy, reproduce or distribute any content without written permission.
11. Reviews, Comments and User Content
If you submit reviews or other content:
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you grant us a non-exclusive licence to use it
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you confirm it is your own content and does not infringe third-party rights
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you must not post anything unlawful, offensive or defamatory
We may remove content that breaches these rules.
12. Prohibited Uses
You must not use our website:
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for illegal or harmful activities
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to spread malware or spam
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to scrape or harvest data
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to interfere with website security
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to impersonate others or mislead customers
We may suspend or block access for misuse.
13. Limitation of Liability
These Terms do not limit your statutory consumer rights.
To the extent permitted by UK law, we are not liable for:
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losses not caused by our breach
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business-related losses
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delays or issues caused by factors outside our reasonable control
We remain responsible for providing goods that conform to contract.
14. Changes to These Terms
We may update these Terms from time to time.
The version on this page is the most current.
Your continued use of the site means you accept the updated Terms.
15. Governing Law
These Terms are governed by the laws of England and Wales.
You may bring legal proceedings in:
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England and Wales
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Scotland (if you live in Scotland)
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Northern Ireland (if you live in Northern Ireland)